Canada Policy

ENNIS PAINT CANADA ULC ACCESSIBILITY PLAN

This accessibility plan outlines the policies and actions that Ennis Paint Canada ULC (“we,” “our,” or the “Company”) will put in place to improve opportunities for people with disabilities.

Statement of Commitment

We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Accessible Emergency Information

We are committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with inpidualized emergency response information when necessary.

Training

We will provide training to employees, volunteers and other staff members regarding Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Information and Communications

We are committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Employment

We are committed to fair and accessible employment practices. The Company will make reasonable accommodations for qualified inpiduals with known disabilities in all aspects of the employment relationship, including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination. Employees desiring a job modification may request an accommodation in writing to the Company’s Human Resources Department.
 

The Company will review relevant employment policies to ensure compliance with AODA Design of Public Spaces.
 

The Company will comply with any AODA requirements in respect of the design of public spaces, to the extent applicable to its operations.

For More Information

For more information on this accessibility plan, please contact the Company at the following address:
 

Ennis Paint Canada ULC

850 McKay Road

Pickering, ON L1W 2Y4

Attn: Plant Manager

 

ENNIS PAINT CANADA ULC ACCESSIBLE CUSTOMER SERVICE PLAN

Providing Goods and Services to People with Disabilities

Ennis Paint Canada ULC (“we,” “our,” or the “Company”) understands the value of customer service and is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises that are open to the public. Fees will not be charged for support persons.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the Company will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be made publicly available in the main entrance of our facility located at 850 McKay Road, Pickering, Ontario.

Training

The Company will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of our policies, plans, practices and procedures related to the provision of our goods and services.

Staff will be trained on accessible customer service within 30 days after being hired.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;
 

• The Company’s plan related to the customer service standard;
 

• How to interact and communicate with people with various types of disabilities;
 

• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
 

• How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities; and
 

• What to do if a person with a disability is having difficulty in accessing the Company’s goods and services.

Training will also be provided when changes are made to our accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way the Company provides goods and services to people with disabilities can provide feedback by writing to the Company at the address below. An appointment to meet in person can also be made in appropriate circumstances.
 

Ennis Paint Canada ULC

850 McKay Road

Pickering, ON L1W 2Y4

Attn: Plant Manager

Notice of Availability

The Company will notify the public that our documents related to accessible customer service are available upon request by posting a notice in the main entry way of our facility located at 850 McKay Road, Pickering, Ontario.

Modifications to this or Other Policies

Any policy, practice or procedure of Ennis Paint Canada ULC that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.